Shipping and Returns

Shipping

Shipping cost is calculated at checkout. Orders over $300 are shipped free.

Orders will be shipped within 2-3 business days of order received, and shipping notification and tracking will then be emailed to customer.

Within Australia, standard delivery is 1-5 business days. 

A signature may be required on delivery so please consider delivery to an address where someone can sign, otherwise your parcel may be redirected to your local post office.

Delivery cannot be made to Post Office boxes.

At the moment we unfortunately cannot accept international orders through our online store. If you wish to ship outside of Australia, please email melissa@atelierstudios.com.au for a quote. Please also note, international shipping will be in Australian dollars, and does not include any customs duties or fees applicable to the destination country.

 

Returns and Exchanges

We do not offer returns or credit on any product for change of mind. Credit may only be issued if the product is faulty or damaged upon delivery, and requests must be emailed to melissa@atelierstudios.com.au within a day of receiving the item.

Return shipping cost is the responsibility of the customer and original shipping costs will be credited. Credit will only be issued once we have received delivery of the package and inspected the item.

All returns must be carefully packaged in their original packaging and sent using a trackable method, as lost or damaged shipments are the responsibility of the customer.

No refunds or exchanges on sale items.

 

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